What is shipping insurance? Before we being, let’s answer the main question – what exactly is shipping insurance? Shipping insurance is a service that reimburses some or all of the delivery fees and the value of a shipment should it become damaged or lost in transit. It can be a service included by default with […]
Everyone in the eCommerce supply chain will be affected by the new EU Value Added Tax rules coming into force on the 1st of July. From online sellers and marketplaces/platforms both inside and outside of the EU, to postal operators and couriers, customs and tax administrators and consumers will be affected by these changes. What […]
How to make your shipping process more eco-friendly Making your shipping process more eco-friendly is just as important as shipping your parcels fast and in a safe way. Here are a few ways of making your shipping process more eco-friendly, with more adequate packaging, reusable/recyclable packaging and with less co2 emissions. The size of your […]
An order fulfillment or order management system involves every step taken by a business or organization, from receiving an order to delivering it to the final customer. This is the most fundamental way that each organization responds to and ultimately fills an order. What is an order processing system? An order processing system captures all […]
Amazon is the number one marketplace in the world. Most of Amazon’s success is because of their third-party sellers, in fact, around 50% of their sold items are from retailers using their platform to sell their merchandise. Nearly three-quarters of Amazon businesses have between just one and five employees. Amazon has made the marketplace welcoming […]
Free returns vs. free shipping Online retailers are always trying to offer deals and discounts to draw in customers, and two of the most popular are free shipping and free returns. Adding one or the other without considering how it affects your business from all angles can quickly gobble up your revenue and profits. So […]
With eCommerce sales booming during the lockdown – it grew by 30% in 2020 – we saw an increase in customer expectations and an increase in returns volume. Having a great returns strategy in place can put nervous customers at ease since you are making clear what your returns policy is. This added layer of […]
UK’s vote to leave the European Union has had a huge global impact. From stock prices to travel plans, a lot of people have been affected in some shape or form. However, while some have barely felt the shift, those engaging in international shipping face significant changes. The landmark decision to leave the EU has […]
With the COVID-19 pandemic redefining how eCommerce shoppers want to and are able to shop, 2020 had a monumental impact on consumer expectations. In previous years, we’ve seen a gradual shortening of expected wait times, but in 2020 the average time a consumer was willing to wait grew from 5 days to 8 days. However, […]
A solid returns strategy is more important than ever to ecommerce brands. Especially now in 2021 when every major ecommerce website such as Amazon offers free 30-day returns. Get it right and you’ll have customers for life. Yet the slightest slip up will instantly push potential customers straight to your competitors. And yes, we’re fully […]